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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 41

Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

A.

Deployment management

B.

Release management

C.

Change enablement

D.

Service configuration management

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Question # 42

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A.

Service request management

B.

Service configuration management

C.

Deployment management

D.

Change enablement

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Question # 43

Which dimension considers the application of artificial intelligence to service management?

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

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Question # 44

Which practice nurtures links with stakeholders at strategic and tactical levels'?

A.

Supplier management

B.

Relationship management

C.

Continual improvement

D.

Service level management

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Question # 45

Which statement about the ‘continual improvement model’ is CORRECT?

A.

Organizations should work through the steps of the model in the sequence in which they are presented

B.

The flow of the model helps organizations to link improvements to its goals

C.

The model is applicable to only certain parts of the service value system

D.

Organizations should use an additional model or method to link improvements to customer value

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Question # 46

A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A.

Incident management

B.

Service level management

C.

Service request management

D.

Change enablement

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Question # 47

Which is an example are problem control activity?

A.

Reviewing incident records to identify trends

B.

Implementing a technical fix to resolve an issue

C.

Re-assessing a known error to understand the ongoing impact

D.

Documenting the steps in a workaround

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Question # 48

Which describes a ‘change authority’?

A.

A model used to determine who will assess a change

B.

A person who approves a change

C.

A tool used to help changes

D.

A way to manage the people aspects of change

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