ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

Improvement ideas are documented, assessed and prioritized

Improvement ideas from many sources are kept in a single CIR

Improvement ideas that are not being actioned immediately are removed from the CIR

Improvement ideas are tested, funded and agreed

Relationship management

Change control

Release management

Monitoring and event management

Service level agreements

Inputs, outputs and triggers

Opportunity, demand and value

Service desk

Service requirement

Service agreement

Service consumption

Service provision

It provides a link with stakeholders at strategic and tactical levels

It carries out change assessment and authorization

It investigates the cause of incidents

It needs a practical understanding of the business processes

The change management process owner

The change advisory board (CAB)

The service owner

The continual service improvement manager

To help automated matching of incidents to problems or known errors

To identify which support team the incident should be escalated to

To ensure that incidents with the highest business impact are resolved first

To encourage a high level of collaboration within and between teams

Charging

Governance

Budgeting

Accounting