ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

Which guiding principle says that services and processes should NOT provide a solution for every exception?

What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.

Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?

What describes how components and activities work together to facilitate value creation?

Which TWO of the following are considerations of change enablement?

1. Managing the people aspects of change

2. Ensuring that organizational transformations are successful

3. Maximizing the number of successful service changes

4. Ensuring that changes are properly assessed

Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?