ITIL-Foundation Exam Dumps - ITIL Foundation Certification - IT Service Management
Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?
Which of the following is the BEST description of a centralized service desk?
What are the categories of events described in the ITIL service operation book?
Which of the following processes are performed by the service desk?
1. Capacity management
2. Request fulfilment
3. Demand management
4. Incident management
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?
Which process would you MOST expect to be involved in the management of underpinning contracts?
What are the categories of event described in the ITIL service operation book?
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?