ITIL-Foundation Exam Dumps - ITIL Foundation Certification - IT Service Management

Service level management

Financial management

Demand management

Risk management

Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Suppliers, manufacturers and vendors

Customers

Internal departments

The facilities management function

Demand management

Incident management

Release and deployment management

Request fulfilment

1 and 2 only

2 and 3 only

1 and 3 only

All of the above

The ECAB considers every high priority request for change

Amongst the duties of the ECAB is the review of completed emergency changes

The ECAB will be used for emergency changes where there may not be time to call a full CAB

The ECAB will be chaired by the IT director

Job descriptions

Functions

Teams

Roles, people or groups

To establish trends for use in problem management and other IT service management (ITSM) activities

To ensure service levels are met and breaches of agreements are avoided

To enable the incident management database to be partitioned for greater efficiency

To identify whether the user is entitled to log an incident for this particular service