ITIL-Foundation Exam Dumps - ITIL Foundation Certification - IT Service Management

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

Which one of the following functions would be responsible for the management of a data centre?

Which of the following activities are performed by a service desk?

1. Logging details of incidents and service requests

2. Providing first-line investigation and diagnosis

3. Restoring service

4. Implementing all standard changes