ITIL-Foundation Exam Dumps - ITIL Foundation Certification - IT Service Management

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

Which of the following options is a hierarchy that is used in knowledge management?

Which areas of service management can benefit from automation?

1. Design and modeling

2. Reporting

3. Pattern recognition and analysis

4. Detection and monitoring

Which of the following CANNOT be provided by a tool?

Which of the following areas would technology help to support during the service lifecycle?

1. Data mining and workflow

2. Measurement and reporting

3. Release and deployment

4. Process design

Which is an example of an internal customer?

Which groups of people would work according to an operational level agreement?

Remediation planning is a key part of which process?