ITIL-Foundation Exam Dumps - ITIL Foundation Certification - IT Service Management

Change fulfilment

Incident management

Request fulfilment

Event management

Management, control and prediction of the performance, utilization and capacity of individual

elements of IT technology

Review of all capacity supplier agreements and underpinning contracts with supplier management

Management, control and prediction of the end-to-end performance and capacity of the live,

operational IT services

Future business requirements for IT services are quantified, designed, planned and implemented in a

timely fashion

2, 3 and 4 only

1, 2 and 4 only

None of the above

All of the above

An agreement between the service provider and another part of the same organization

An agreement between the service provider and an external organization

A document that describes to a customer how services will be operated on a day-to-day basis

A document that describes business services to operational staff

Do

Perform

Implement

Measure

Value on investment (VOI) and return on investment (ROI)

Customer and user satisfaction

Service requirements and warranty

Resources and capabilities

The user

The customer

The supplier

The administrator

All of the above

1 and 3 only

1 and 2 only

2 and 3 only