ITIL Exam Dumps - ITIL Foundation (V4)

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Question # 73

Which two are considered part of the â€˜organizations and peopleâ€™ dimension of service management?

1.Systems of authority

2.Culture

3.Relationships between organizations

4.Workflows

1 and 2

2 and 3

3 and 4

1 and 4

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Question # 74

Which is a purpose of release management?

To protect the organizationâ€™s information

To handle user-initiated service requests

To make new and changed services available for use

To move hardware and software to live environments

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Question # 75

Which guiding principle considers the importance of customer loyalty?

Progress iteratively with feedback

Focus on value

Optimize and automate

Start where you are

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