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ITIL Exam Dumps - ITIL Foundation (V4)

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Question # 25

Which is included in the purpose of the ‘deliver and support’ value chain activity?

A.

Meeting stakeholder expectations for time to market

B.

Understanding the organization’s service vision

C.

Understanding stakeholder needs

D.

Providing services to agreed specifications

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Question # 26

Which process works with incident management to ensure that security breaches are detected and logged?

A.

Change management

B.

Service level management

C.

Access management

D.

Continual service improvement

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Question # 27

Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

A.

Focus on value

B.

Start where you are

C.

Collaborate and promote visibility

D.

Progress iteratively with feedback

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Question # 28

Which service transition process provides guidance about converting data into information?

A.

Change evaluation

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B.

Knowledge management

C.

Service validation and testing

D.

Service asset and configuration management

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Question # 29

Which practice owns and manages issues, queries and requests from users?

A.

Service desk

B.

Problem management

C.

Incident management

D.

Change control

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Question # 30

Which is NOT a component of the service value system?

A.

The guiding principles

B.

Governance

C.

Practices

D.

The four dimensions of service management

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Question # 31

Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

A.

Each iteration should be designed before starting the initiative and implemented without feedback

B.

Feedback should only be taken into account when one iteration fails to meet its objective

C.

Feedback should be reduced for large improvements as it is unlikely that circumstances will change

D.

Each iteration should be continually re-evaluated based on feedback

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Question # 32

What does ‘change enablement’ PRIMARILY focus on?

A.

Changes to service levels

B.

Changes to products and services

C.

Changes to organizational structure

D.

Changes to skills and competencies

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