Which statement about change authorization is CORRECT?
A change authority should be assigned to each type of change and change model
Centralizing change authorization to a single person is the most effective means of authorization
The authorization of normal changes should be expedited to ensure they can be implemented quickly
Standard changes are high risk and should be authorized by the highest level of change authority
Which guiding principle focuses on reducing costs and human errors?
Focus and value
Collaborate and promote visibility
Optimize and automate
Think and work holistically
Which statement about the use of measurement in the ‘start where you are’ guiding principle is CORRECT?
It should always be used to support direct observation
It should always be used instead of direct observation
Measured data is always more accurate than direct observation
The act of measuring always positively impacts results
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Service configuration management
Problem management
Service level management
Change control
What is a recommendation of the ‘focus on value’ guiding principle?
Make ‘focus on value’ a responsibility of the management
Focus on the value of new and significant projects first
Focus on value for the service provider first
Focus on value at every step of the improvement