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ITIL Exam Dumps - ITIL Foundation (V4)

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Question # 4

Which statement about change authorization is CORRECT?

A.

A change authority should be assigned to each type of change and change model

B.

Centralizing change authorization to a single person is the most effective means of authorization

C.

The authorization of normal changes should be expedited to ensure they can be implemented quickly

D.

Standard changes are high risk and should be authorized by the highest level of change authority

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Question # 5

Which guiding principle focuses on reducing costs and human errors?

A.

Focus and value

B.

Collaborate and promote visibility

C.

Optimize and automate

D.

Think and work holistically

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Question # 6

Which statement about the use of measurement in the ‘start where you are’ guiding principle is CORRECT?

A.

It should always be used to support direct observation

B.

It should always be used instead of direct observation

C.

Measured data is always more accurate than direct observation

D.

The act of measuring always positively impacts results

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Question # 7

Which practice has a purpose that includes ensuring that risks have been properly assessed?

A.

Service configuration management

B.

Problem management

C.

Service level management

D.

Change control

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Question # 8

What is a recommendation of the ‘focus on value’ guiding principle?

A.

Make ‘focus on value’ a responsibility of the management

B.

Focus on the value of new and significant projects first

C.

Focus on value for the service provider first

D.

Focus on value at every step of the improvement

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