ITIL Exam Dumps - ITIL Foundation (V4)

1 and 2

1 and 4

3 and 4

2 and 3

Incident analysis skills

Technical skills

Problem resolution skills

Supplier management skills

The service desk should work in close collaboration with support and development teams

The service desk should rely on self-service portals instead of escalation to support teams

The service desk should remain isolated from technical support teams

The service desk should escalate all technical issues to support and development teams

The testing of emergency can be eliminated in order to implement the change quickly

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Emergency changes should be authorized and implemented as service requests

Emergency changes must be fully documented before authorization and implementation

Service value streams

Value realization

Customer engagement

The application of practices

Service level management

Change control

Service request management

Incident management

Progress iteratively with feedback

Think and work holistically

Keep it simple and practical

Focus on value

Assurance that a product or service will meet agreed requirements

The amount of money spent on a specific activity or resource

The functionality offered by a product or service to meet a particular need

The perceived benefits, usefulness and importance of something