Which is the purpose of the 'monitoring and event management' practice?
To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
To systematically observe services and service components, and record and report selected changes of state
To protect the information needed by the organization to conduct its business
To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
What are ’engage’, ‘plan’ and ‘improve’ examples of?
Service value chain activities
Service level management
Service value chain inputs
Change control
Which is a service request?
Requesting a workaround for an issue
Requesting information about how to create a document
Requesting an enhancement to an application
Requesting investigation of a degraded service
