ITILFND Exam Dumps - ITIL – Foundation (v4)

Technical management

Service desk

Application management

Facilities management

3 and 4

2 and 3

1 and 4

1 and 2

To support the ‘incident management’ practice and improvement planning

To manage emergency changes

To plan changes and help avoid conflicts

To manage standard changes

It allows higher volumes of successful change

It reduces unplanned costs through optimized handling of service outages

It reduces the duration and frequency of service outages

It enables the service provider to understand what levels of service will make their customers successful

Service providers are able to respond more quickly to customer needs

Bottlenecks in the service provider's workflow are identified.

The complexities of the service provider's IT systems are identified.

The service provider gains a better understanding of the customer experience.

Authorizing the budget for the service

Provisioning the service

Defining the requirements for the service

Using the service

The restoration of normal service operation as quickly as possible

The establishment of links between the organization and its stakeholders at strategic and tactical levels

The alignment of the organization's practices and services with changing business needs

The reduction of the likelihood and impact of incidents

information

utility

warranty

costs