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ITILFND Exam Dumps - ITIL – Foundation (v4)

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Question # 9

What is a problem that has been analysed but has not been resolved?

A.

Workaround

B.

Incident

C.

Known error

D.

Event

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Question # 10

Which ITIL concept helps an organization to make good decisions?

A.

Four dimensions of service management

B.

Guiding principles

C.

Service value chain

D.

Practices

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Question # 11

What is the definition of a known error?

A.

An unplanned interruption to a service, or reduction in the quality of a service

B.

A cause, or potential cause, of one or more incidents

C.

A problem that has been analyzed and has not been resolved

D.

Any change of state that has significance for the management of a service or other configuration item (CI)

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Question # 12

What should be done first when applying the 'focus on value' guiding principle?

A.

Identify all suppliers and partners involved in the service

B.

Determine the cost of providing the service

C.

Identify the outcomes that the service facilitates

D.

Determine who the service consumer is in each situation

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Question # 13

Which dimension of service management considers the workflows and controls needed to deliver services?

A.

Organization and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

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Question # 14

What ensures that a service provider and a service consumer continually co-create value?

A.

Service consumption

B.

Service offerings

C.

Change enablement

D.

Service relationship management

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Question # 15

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A.

Information security management

B.

Continual improvement

C.

Monitoring and event management

D.

Service level management

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Question # 16

Which practice has a purpose that includes managing authentication and non-repudation?

A.

Information security management

B.

IT Asset Management

C.

Change enablement

D.

Service Configuration management

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