ITILFND Exam Dumps - ITIL – Foundation (v4)

Identify the missing word in the following sentence.

A change is defined as the addition, modification, or removal of anything that could have a direct or indirect

effect on [?].

Which service level metrics are BEST for measuring user experience?

What is a recommendation of the ‘focus on value’ guiding principle?

What helps diagnose and resolve a simple incident?

What is typically needed to assign complex incidents to support groups?

Which guiding principle helps to ensure that better information is available for decision making?

Identify the missing word in the following sentence.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

Which is NOT a component of the service value system?