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ITILFND Exam Dumps - ITIL – Foundation (v4)

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Question # 4

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A.

Plan

B.

Improve

C.

Design and transition

D.

Deliver and support

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Question # 5

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

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Question # 6

Which statement about outcome is CORRECT?

A.

Outcomes rely on outputs to deliver results for a stakeholder

B.

Outcomes use activities to produce tangible or intangible deliverables

C.

Outcomes give service consumers assurance of products or services

D.

Outcomes help a service consumer to assess the cost of a specific activity

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Question # 7

Which statement about a service value stream is CORRECT?

A.

it uses inputs and outputs prescribed by ITIL

B.

It is a service value chain activity

C.

It integrates practices for a specific scenario

D.

It provides an operating model for service providers

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Question # 8

Which statement about outcomes is CORRECT?

A.

Outcomes rely on outputs to deliver results for a stakeholder.

B.

Outcomes use activities to produce tangible or intangible deliverables.

C.

Outcomes gives service consumers assurance of products or services

D.

Outcomes help a service consumers to assess the cost of a specific activity

Full Access
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