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PgMP Exam Dumps - Program Management Professional (PgMP)

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Question # 9

Harriet is the program manager of a large program that has a high profile and visibility in her organization. Some of the stakeholders are negative and Harriet needs to work with these stakeholders to address their fears, perceived threats, and concerns about the program. Which communication method is considered to be the best approach for this scenario?

A.

Face-to-face

B.

Many-to-many

C.

Ad hoc conversation

D.

One-to-many

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Question # 10

A program manager joins a team to fix a troubled enterprise-wide customer relationship management (CRM) system. Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository for similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity.

What should the program manager do with the knowledge gained from this activity?

A.

Include the lessons learned in the weekly program report

B.

Update the communications management plan

C.

Update the lessons learned database

D.

Communicate the corrective action to the program sponsor

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Question # 11

What cost estimating approach uses the work breakdown structure to create a cost estimate?

A.

Analogous

B.

Definitive

C.

Top down

D.

Parametric

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Question # 12

Identify the term described in the statement given below? "The use of it should be reviewed along with an assessment of their effectiveness. This will aid the program management in determining if risks to the program are being effectively managed. It also provides feedback to the program management on any projects that need to be recovered or terminated."

A.

Budget

B.

Planned Value

C.

Contingency Reserve

D.

Earned Value

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Question # 13

Your program is to construct a new condo building in Chicago. You and the project managers are working together to define the project assumptions about the program. Which one of the following is an example of an assumption for this program?

A.

Deadlines for project milestones

B.

Building codes

C.

A predetermined program budget

D.

Weather

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Question # 14

You are the program manager for your organization. You and your program team have been creating and transferring the program benefits to operations as feasible in your program execution. The process of delivering the program's benefits describes what process in program management?

A.

Quality control

B.

Benefits management

C.

Direct and manage program execution

D.

Quality assurance

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Question # 15

A software deployment program for a multinational organization requires the engagement of subcontractors. During the program planning phase, the contracts manager informs the program manager that the primary subcontractor's agreement includes incentives that would potentially conflict with program objectives.

What should the program manager do first?

A.

Review the contracts, and create a program budget contingency.

B.

Draft a change request for approval by the program steering committee.

C.

Ask the program management office (PMO) to conduct a risk assessment.

D.

Review the program charter, and update program objectives accordingly.

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Question # 16

A program includes the development and shipping of 12 million product units over the next year. However, one program supplier has a history of overestimating its planned volume, which puts the product launch at risk.

What should the program manager do to monitor and control the supplier?

A.

Use expert judgment, and update the program procurement plan.

B.

Seek stakeholder approval of program procurement management activities.

C.

Examine performance reports, audits, and inspections.

D.

Review proposal evaluation criteria, risk analyses, and mitigation strategies.

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