CCBA Exam Dumps - Certification of Capability in Business Analysis (CCBA)

According to the BABOK® Guide, a business analyst (BA) should elicit the needs and expectations of the stakeholders who will use or be affected by the solution. Elicitation involves preparing for, conducting, and confirming the information obtained from the stakeholders. A BA should use various elicitation techniques, such as workshops, interviews, surveys, or observation, to gather the relevant and accurate information from the stakeholders. In this scenario, the BA needs to schedule a workshop with the carpenters, who are the end users of the proposed inventory management solution. The purpose of the workshop is to investigate whether automation is a constraint for the end user, meaning that the end user has no choice but to accept the automation as a mandatory requirement. A constraint is a restriction or limitation that affects the solution scope or the business analysis approach. A BA should identify and analyze the constraints that may influence the solution options and the stakeholder preferences. By investigating whether automation is a constraint for the end user, the BA can understand the carpenters’ needs and expectations, and determine the feasibility and suitability of the COTS inventory management solutions. References:

[BABOK® Guide], section 4.1: Elicitation

[BABOK® Guide], section 5.2: Assess Requirements

CCBA Exam Questions & Answers with Explanations, question 422—1

 A business capability analysis is a technique that identifies and evaluates the capabilities of an organization that are required to achieve its strategic objectives. A business capability is a combination of people, processes, information, and technology that enables the organization to perform a specific function. A business capability analysis helps to understand the current state and the desired future state of the organization, and to identify the gaps and opportunities for improvement. A business capability analysis can be represented by a matrix that maps the capabilities to the strategic goals, the value streams, the stakeholders, and the requirements.References:

BABOK Guide v3, section 2.2: Conduct Stakeholder Analysis

CCBA Exam Questions, question 24

Providing information to staff so they can answer customer inquiries directly themselves is an opportunity for improvement that the BA could recommend. This would improve the efficiency and effectiveness of the business operations, as well as the customer satisfaction and loyalty. By empowering the staff with the relevant information, the BA can reduce the dependency on other departments or systems, streamline the communication process, and enhance the quality of service.

References: The answer is based on the BABOK® Guide, which is a key resource for the CCBA® certification. Specifically, it relates to the Solution Evaluation knowledge area, where identifying opportunities for improvement is a key task for the BA12. It also relates to the Strategy Analysis knowledge area, where the BA should assess the current state of the business and define the desired future state13.

The issue that caused the project sponsors to be upset that the desired ROI for the project was not met is flawed assumptions. Assumptions are statements that are accepted as true or certain without proof or evidence. Assumptions can affect the planning, estimation, and execution of a project or a solution. In this case, the project sponsors assumed that the market studies projected a 28% year over year growth for five years for commercial vehicle loans, but the actual demand was lower than expected.

The other options are incorrect because:

Option A is incorrect because risk planning is not an issue that caused the project sponsors to be upset that the desired ROI for the project was not met. Risk planning is a process of identifying, analyzing, and responding to potential threats or opportunities that may affect a project or a solution. Risk planning can help to mitigate or avoid negative risks and exploit or enhance positive risks.

Option C is incorrect because demand forecasting is not an issue that caused the project sponsors to be upset that the desired ROI for the project was not met. Demand forecasting is a process of estimating or predicting the future demand for a product, service, or solution based on historical data, market trends, customer behavior, etc. Demand forecasting can help to optimize resource allocation, inventory management, pricing strategy, etc.

Option D is incorrect because capability planning is not an issue that caused the project sponsors to be upset that the desired ROI for the project was not met. Capability planning is a process of determining and developing the capabilities or skills that an organization needs to achieve its goals or outcomes. Capability planning can help to enhance organizational performance, competitiveness, and innovation.

References:

BABOK Guide v3, section 10.2: Assumptions and Constraints

CCBA Exam Questions, question 13

 The BA should resolve the conflict between two stakeholders over which model to use for describing requirements by explaining that the models are complementary to each other. A model is a representation of a concept or system that is used to communicate or analyze it. Different models can be used for different purposes or audiences depending on their strengths and limitations. For example, an activity diagram can show the sequence and conditions of actions performed by actors or objects in a system, while a state diagram can show how an object changes its state in response to events. The BA should demonstrate how both models can be useful and relevant for describing different aspects of the requirements. References: : BABOK Guide v3, Section 4.5 : Activity Diagram vs State Diagram

Before eliciting requirements for a new product that will have similar features to an existing product, the BA should review information about the existing product to understand its scope, functionality, quality, and performance3. This will help the BA to identify the similarities and differences between the two products, as well as the gaps and opportunities for improvement. Reviewing informationabout the existing product is also a technique for preparing for elicitation4. References: 3: BABOK Guide v3, Section 4.1.2 4: BABOK Guide v3, Section 4.2.5

Comprehensive and Detailed Explanation:Thebusiness owner must be consultedto discuss trade-offs andensure that prioritization aligns with business needs and constraints.

BABOK® Guide (Chapter 5.1 - Prioritize Requirements)states thatprioritization should involve collaboration between business and project teams to balance feasibility and business value.

Implementing requirements based on team opinion (Option A)disregards business input.

Executing all requirements as identified by the business owner (Option B)ignores feasibility constraints.

Re-ranking without consultation (Option C)may result in misalignment with stakeholder expectations.

Comprehensive and Detailed Explanation:To prevent unnecessary features from being implemented, the BA mustensure that each requirement is traced back to a business need and objective.

BABOK® Guide (Chapter 5.1 - Trace Requirements)states thateffective traceability helps ensure that all features provide real business valueand prevents scope creep.

Focus groups (Option A)provide feedback but do not ensure business alignment.

Communication format (Option B)affects clarity but does not validate business need.

Test scenarios (Option D)verify functionality but do not determine relevance.