CCBA Exam Dumps - Certification of Capability in Business Analysis (CCBA)

 Deming’s Quality Circle is a model of continuous improvement, not a documented approach to business analysis work. The other options are examples of documented approaches that describe how business analysis work is planned, conducted, and delivered. References:

• Business Analysis Expert Certification, CCBA® | IIBA®, section “3.1 Plan Business Analysis Approach”
• [Business Analysis Driving Business Success | IIBA®], section “Business Analysis Methodologies”

Benchmarking is an elicitation technique that is best described as a study to compare the strengths and weaknesses of an organization against its peers and competitors. Benchmarking involves measuring and evaluating the performance, processes, or practices of an organization or a system with those of other organizations or systems that are considered to be the best in the industry or the domain. Benchmarking helps to identify the gaps, opportunities, and best practices for improvement and innovation. Benchmarking can be done at various levels, such as strategic, operational, functional, or technical. The other options are not elicitation techniques that can achieve the same goal as benchmarking. Brainstorming is a technique for generating a large number of ideas or options for solutions in a creative and collaborative way. Market analysis is a technique for researching and analyzing the market trends, demands, and preferences of the customers or the users. Comparative analysis is a technique for comparing and contrasting the similarities and differences between two or more items, such as concepts, theories, models, etc. References:

• Top 10 Most Common Requirements Elicitation Techniques
• What elicitation technique is best described as a study to compare the strengths and weaknesses of an organization against its peers and competitors?
• Types of Elicitation Techniques for the Business Analyst

 According to the web search results, external drivers are “factors outside the organization that influence its performance, direction, and strategy” 1. External drivers can include market trends, customer demands, competitor actions, technological changes, regulatory requirements, and social issues. When there is recognized competition in the marketplace, an organization may use external drivers as a method to generate a business need, as it needs to respond to the competitive threats and opportunities, and to differentiate itself from other players in the industry. The other options are not correct because:

• A. From the bottom up is a method to generate a business need from the employees or operational level of the organization, who identify problems or opportunities for improvement in their daily work processes 2. This method may not be suitable when there is recognized competition in the marketplace, as it may not address the strategic issues or challenges that the organization faces from external forces.
• C. From middle management is a method to generate a business need from the managers or supervisors of the organization, who coordinate and oversee the work of the employees and report to the senior executives 3. This method may not be suitable when there is recognized competition in the marketplace, as it may not reflect the vision or direction of the organization’s leadership or stakeholders.
• D. From the top down is a method to generate a business need from the senior executives or board of directors of the organization, who set the goals and objectives of the organization and determine its policies and strategies 4. This method may not be suitable when there is recognized competition in the marketplace, as it may not take into account the feedback or input from the customers, employees, or other external parties who are affected by the organization’s decisions and actions. References:
• 1: External Drivers - an overview | ScienceDirect Topics, section “Introduction”
• 2: Bottom-Up Approach - an overview | ScienceDirect Topics, section “Introduction”
• 3: Middle Management - an overview | ScienceDirect Topics, section “Introduction”
• 4: Top-Down Approach - an overview | ScienceDirect Topics, section “Introduction”

The output of the elicitation process that is listed among the options is stakeholder concerns. This is a term that refers to the issues, risks, assumptions, constraints, or expectations that the stakeholders have regarding the business need, the solution, or the business analysis work12. Stakeholder concerns are identified and documented during the elicitation process, and they are used to guide the analysis, prioritization, and validation of the requirements. The other options are not outputs of the elicitation process, but rather inputs or outputs of other business analysis processes, such as requirements management plan (A), which is an output of the plan business analysis approach process3, resource identification (B), which is an input of the plan business analysis governance process4, or solution scope (D), which is an output of the define business need process5. References: Business Analysis Expert Certification, CCBA® | IIBA®, Certification of Capability in Business Analysis™ (CCBA®), Business Analysis Certification Competencies, CCBA® | IIBA®, The Ultimate Guide to Business Capability Analysis, CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition