CCBA Exam Dumps - Certification of Capability in Business Analysis (CCBA)

 The scenario describes a task that involves preparing a business analysis information package to discuss the changes in the online customer experience. The information package is a part of the solution evaluation knowledge area, which is one of the six knowledge areas covered by the CCBA® certification. According to the CCBA® Handbook and the IIBA® website, a visual prototype is one of the tools that can assist the BA in this discussion, as it provides a realistic representation of the solution and its features, functions, and interfaces12. A visual prototype can also help to elicit feedback, validate requirements, and assess the value and usability of the solution12.

References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the solution evaluation knowledge area, including the task of communicate business analysis information12. The CCBA® resources also describe the tools and techniques that can be used to perform each task in the business analysis process12.

Tracing the requirements for the interaction between a customer and the new online ordering system will enable the business analyst (BA) to illustrate the relationships between relevant requirements. According to the BABOK Guide, requirement traceability is “the ability to track theorigin and evolution of a requirement and its relationship to other requirements” 3. By tracing the requirements, the BA can show how the requirements are aligned with the business objectives, how they support each other, and how they affect the scope, quality, and risk of the solution. Showing all of the decision points in the business process, capturing all users that will be impacted by the project, and detailing the inner workings of the system being changed are possible outcomes of tracing the requirements, but they are not the primary purpose of the technique. References: 3: BABOK Guide, Version 3, Section 7.6 Trace Requirements

 An internal enterprise asset that the BA must include in the analysis of the current state is the organizational structure. The organizational structure is the way that the enterprise is arranged and governed, including its roles, responsibilities, reporting relationships, and authority levels. The organizational structure influences the business processes, culture, communication, and decision-making of the enterprise. The BA should include the organizational structure in the analysis of the current state to understand the existing capabilities, constraints, and opportunities of the enterprise, as well as to identify the stakeholders and their needs, expectations, and influence.

References: The answer is verified and explained using the principles found in the CCBA® certification learning documents, specifically the Business Analysis Body of Knowledge (BABOK®) guide, which outlines the knowledge areas and skills required for effective business analysis and the handling of such situations12.

According to the CCBA® certification, one of the main objectives of business analysis is to identify and evaluate opportunities for better business outcomes12. One of the ways to achieve this is to increase efficiencies by streamlining business processes, eliminating waste, and enhancing productivity34. By automating repetitive tasks that require multiple staff touchpoints, the BA can reduce human errors, save time, and improve quality, which are all indicators of increased efficiency.

References: CCBA Career Guide, Business Analysis Expert Certification, CCBA® | IIBA®, About Certification of Capability in Business Analysis (CCBA), Certification of Capability in Business Analysis™ (CCBA®)

According to the BABOK® Guide, one of the tasks of the business analyst (BA) during strategy analysis is to define the future state. This involves defining the desired outcomes, capabilities, and operating model of the organization in response to a business need. One of the techniques that can be used for this task is solution option analysis, which is the process of comparing and evaluating different approaches that will meet the solution requirements. To evaluate whether externally available solutions meet the requirements, the BA can create and distribute a Request for Information (RFI), which is a document that solicits information from potential vendors or suppliers about their products or services. An RFI can help the BA to gather information about the features, benefits, costs, and risks of different solution options. References: BABOK® Guide, Version 3, Chapter 5, Section 5.2; Business Analysis Expert Certification, CCBA® | IIBA®, Section “What Should I know to be CCBA Certified?”

The scenario describes a task that involves recommending a phased rollout of a new application. The phased rollout is a technique used by business analysts to deliver the solution incrementally, in stages or iterations, rather than all at once. The BA expects to achieve several benefits by this approach, such as:

Reducing the risk and complexity of the project by breaking it down into smaller and manageable chunks

Increasing the quality and usability of the solution by incorporating feedback and testing at each stage

Enhancing the value and satisfaction of the stakeholders by delivering the most important or urgent features first

Improving the alignment and adaptation of the solution to the changing business needs and environment

References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the phased rollout technique as part of the business analysis process12. The CCBA® resources also describe the benefits and challenges of using different delivery approaches, such as phased rollout12.

According to the BABOK® Guide, a requirement is a usable representation of a need. A requirement does not cease to be a requirement once it has been satisfied; it remains a requirement as long as the need exists and the solution is in use. Requirements may change over time due to changes in the business environment, stakeholder needs, or solution performance1. References: 1: BABOK® Guide, version 3, section 3.2.1, page 34.

A. Assumptions and constraints are identified through a review of project requirements: This is an incorrect answer, as it implies that the assumptions and constraints are already known and documented in the project requirements. However, assumptions and constraints are factors that affect the project requirements, not the other way around. Therefore, they should be identified before or during the requirements analysis, not after.

B. Assumptions and constraints are identified through elicitation from stakeholders: This is a correct answer, as it describes one possible source of identifying assumptions and constraints. Elicitation is the process of discovering, exploring, and communicating the needs and expectations of the stakeholders. During elicitation, the business analyst can ask the stakeholders about their assumptions and constraints regarding the project scope, schedule, budget, quality, risks, etc.

C. Assumptions and constraints are identified through risk identification and analysis: This is a correct answer, as it describes another possible source of identifying assumptions and constraints. Risk identification and analysis is the process of determining the potential threats and uncertainties that may affect the project’s objectives, scope, schedule, cost, or quality. During risk identification and analysis, the business analyst can identify the assumptions and constraints that may introduce or increase the risks for the project.

D. Assumptions and constraints are identified through document analysis: This is a correct answer, as it describes yet another possible source of identifying assumptions and constraints. Document analysis is the process of reviewing and analyzing existing documentation, such as policies, procedures, standards, regulations, contracts, etc. During document analysis, the business analyst can identify the assumptions and constraints that are imposed by the organization or the external environment.