If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role.
What type of rules (s) would you use to implement this requirement?
When building an extended table from a base table, which fields do you need to create? Choose 2 answers
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers