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CSA Exam Dumps - ServiceNow Certified System Administrator

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Question # 41

What is the definition of a group?

A.

An escalation pod

B.

A department

C.

A collection of users

D.

A collection of subject matter experts

E.

A team of users

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Question # 42

What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)

A.

On the list Context Menu, select Group By > Category

B.

On the Category column title, select the Context menu > Group By Category

C.

On the Application Navigator, type group.category and press Enter

D.

Select the Group icon, then select Category

E.

On the Filter Menu, select Group By > Category

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Question # 43

How is a user defined in ServiceNow?

A.

user is a record stored in the User Preference [Sys_user_preference] table

B.

A User is a record stored in the Profile [sys_user_profile] table

C.

A user is 2 field in the LOAP integration

D.

A user is a record stored in the User [sys_user] table

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Question # 44

Which application is used primarily to load data into ServiceNow?

A.

Import Hub

B.

System Import Sets

C.

Data Import Configuration

D.

Import Management

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Question # 45

What are examples of UI Actions relating to forms?

Choose 3 answers

A.

Form Context Menu

B.

Form View

C.

Form Buttons

D.

Form Links.

E.

Form Columns

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Question # 46

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

A.

Agent Assist

B.

Virtual Agent

C.

Now Messenger

D.

Connect Agent

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Question # 47

Which framework can automatically populate values for the priority and Category field based on the Short description field value?

A.

UI Policy

B.

Assignment Rule

C.

Action

D.

Predictive intelligence

E.

CSDM

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Question # 48

What are advantages of using Flow Designer? (Choose three.)

A.

Supports advanced developers

B.

Enables complicated scripting

C.

Reduces technical debt

D.

Less manual scripting

E.

Smooth integration with 3rd party systems

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