ServiceNow uses what term to describe all the data saved within a particular form?
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
Which tool is used to have conversations with logged-in users in real-time?
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
Which term refers to application menus and modules which you may want to access quickly and often?
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
When searching using the App Navigator search field, what can be returned? (Choose four.)
Which group of permissions is used to control Application and Module access?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Buttons, form links, and context menu items are all examples of what type of functionality?
Which one of the following statements describes a characteristic of role assignment?
What is the best practice related to using the Default Update Set for moving customizations between instances?
What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)
Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
Which framework can automatically populate values for the priority and Category field based on the Short description field value?
One related list, which buttons are commonly used for managing the records on the list?
Choose 3 answers
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?
The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.
If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?
Choose 2 answers
An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers
You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?
A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?
Which storefront is a single location for accessing pre-built spokes to quickly integrate with third-party services to build and share content?
The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?
What framework can be used to manage the tables and Cis associated with a use case?
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?
On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?
What actions are taken to filter a long list of records to show only those with the Category of Hardware?
What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)
When managing tags, you can adjust who is able to see iL What are the visibility options?
Choose 3 answers
When moving a homepage or dashboard between instances, what must you remember?
Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role.
What type of rules (s) would you use to implement this requirement?
When building an extended table from a base table, which fields do you need to create? Choose 2 answers
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers
From a form, what would you click to add additional fields to the form? (Choose two.)
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
How can administrators utilize the same content for different notification channels?
Which tool is used for creating dependencies between configuration items in the CMDB?
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
Where in Flow Designer can users access information about actions that are added to the flow?
Which of the following statements describes how data is organized in a table?
What would NOT appear in the Application Navigator if “service†is typed into the filter field?
Which of the following are not included in an Update Set, by default? (Choose four.)
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
What is used frequently to move customizations from one instance to another?
When moving multiple update sets at one time, what might you do to facilitate the move?
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
Which tool is used to define relationships between fields in an import set table and a target table?
What needs to be specified, when creating a Business Rule? (Choose four.)
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
When designing a flow, how do you reference data from a record, in that flow?
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
Access Control rules may provide access security for which of the following database objects?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
What is generated from the Service Catalog once a user places an order for an item or service?
Which of the following allows a user to edit field values in a list without opening the form?