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CSA Exam Dumps - ServiceNow Certified System Administrator

Question # 4

ServiceNow uses what term to describe all the data saved within a particular form?

A.

Fields

B.

Form

C.

Record

D.

Lists

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Question # 5

A group is stored in which table?

A.

Group[user group]

B.

Group[sys_user]

C.

Group[sys_user_group]

D.

Group[sys_user_group_profile]

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Question # 6

Data Policy can enforce mandatory data on import.

A.

True

B.

False

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Question # 7

There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

A.

Homepage: Consists of navigational elements, functional controls, and platform information.

B.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

C.

Form: Data is entered into ServiceNow through forms

D.

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

E.

Maps: Display ServiceNow data graphically on a Google map

F.

Timelines: Used to track tasks or projects

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Question # 8

What is the platform name for the User table?

A.

u_users

B.

sys_users

C.

x_users

D.

sys_user

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Question # 9

Which tool is used to have conversations with logged-in users in real-time?

A.

Connect Chat

B.

Now Messenger

C.

User Presence

D.

Comments

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Question # 10

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

A.

User conditions

B.

User info

C.

User Criteria

D.

User permissions

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Question # 11

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A.

Roles

B.

Conditional Expressions

C.

Assignment Rules

D.

Scripts

E.

User Criteria

F.

Groups

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Question # 12

Which term refers to application menus and modules which you may want to access quickly and often?

A.

Breadcrumb

B.

Favorite

C.

Tag

D.

Bookmark

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Question # 13

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A.

report

B.

workflow

C.

event

D.

task

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Question # 14

Business Rules are used to enforce mandatory data on a form.

A.

True

B.

False

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Question # 15

What is a Dictionary Override?

A.

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

B.

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

C.

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

D.

A Dictionary Override sets field properties in extended tables

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Question # 16

What is a way that you can mark a knowledge article for review?

A.

Flag article

B.

Review

C.

Bookmark

D.

On Hold

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Question # 17

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A.

They run behind the scenes.

B.

They are the building blocks.

C.

They are optional.

D.

They provide options.

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Question # 18

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

A.

Form

B.

List

C.

Dashboard

D.

Timeline

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Question # 19

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

A.

onSubmit

B.

onUpdate

C.

onCellEdit

D.

onLoad

E.

onEdit

F.

onChange

G.

onSave

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Question # 20

What displays a set of records from a table?

A.

View

B.

Dashboard

C.

Panel

D.

List

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Question # 21

Which statement is true about business rules?

A.

A business rule must run before a database action occurs

B.

A business rule can be a piece of Javascript

C.

A business rule must not run before a database action occurs

D.

A business rule monitors fields on a form

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Question # 22

Which are states that you can make a field on a form using UI Policy?

A.

read-only

B.

write-only

C.

Necessary

D.

Mandatory

E.

Empty

F.

Hidden

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Question # 23

When searching using the App Navigator search field, what can be returned? (Choose four.)

A.

Names of Applications and Modules

B.

Names of Modules

C.

Names of Applications

D.

Favorites

E.

History Records

F.

Titles of Dashboard Gauges

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Question # 24

What is a schema map?

A.

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

B.

A schema map graphically organizes the visual task boards for the CMDB

C.

A schema map graphically displays the Configuration Items that support a business service

D.

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

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Question # 25

Which group of permissions is used to control Application and Module access?

A.

Access Control Rules

B.

UI Policies

C.

Roles

D.

Assignment Rules

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Question # 26

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A.

Service Catalog variables can only be used in Record Producers

B.

Service Catalog variables can only be used in Order Guides

C.

Service Catalog variables cannot affect the order price

D.

Service Catalog variables are global by default

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Question # 27

ServiceNow is a single-instance, multiple tenant architecture?

A.

True

B.

False

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Question # 28

What are the 6 methods available for user authentication?

A.

Local Database: The user name and password in their user record in the instance database.

B.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

C.

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

D.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

E.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

F.

Digest Token: An encrypted digest of the user name and password in the user record.

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Question # 29

Buttons, form links, and context menu items are all examples of what type of functionality?

A.

Business Rule

B.

UI Action

C.

Client Script

D.

UI Policy

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Question # 30

Which one of the following statements describes a characteristic of role assignment?

A.

Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

B.

Users can click on the Personalize Role feature to try different roles

C.

A role is granted to a user by the System Administrator

D.

Each user has a role in the ServiceNow platform

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Question # 31

What is a characteristic of importing data into ServiceNow?

A.

An existing Transform Map can be used one time on the same import set

B.

Coalesce fields are used only after running Transform

C.

Any user can manage and set up import sets

D.

An existing Transform Map can be used multiple times on the same import set

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Question # 32

Which application is used to change the number format per table?

A.

Number Maintenance

B.

System Maintenance

C.

Table Maintenance

D.

Record Maintenance

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Question # 33

What is the function of user impersonation?

A.

Testing and visibility

B.

Activate verbose logging

C.

View custom perspectives

D.

Unlock Application master list

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Question # 34

Which are valid Service Now User Authentication Methods? (Choose three.)

A.

XML feed

B.

Local database

C.

LDAP

D.

SSO

E.

FTP authentication

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Question # 35

From the User menu, which actions can a user select? (Choose three.)

A.

Send Notifications

B.

Log Out ServiceNow

C.

Elevate Roles

D.

Impersonate Users

E.

Order from Service Catalog

F.

Approve Records

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Question # 36

What is the difference between UI Policy and UI Action?

A.

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.

B.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

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Question # 37

What are the two aspects to LDAP Integration?

A.

Data Population

B.

Data formatting

C.

Authorization

D.

Authentication

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Question # 38

What is a formatter? Select one of the following.

A.

A formatter allows you to configure applications on your instance

B.

A formatter is a form element used to display information that is not a field in the record

C.

A formatter allows you to populate fields automatically

D.

A formatter is a set of conditions applied to a table to help find and work with data

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Question # 39

Table Access Control rules are processed in the following order:

A.

any table name (wildcard), parent table name, table name

B.

table name, parent table name, any table name (wildcard)

C.

parent table name, table name, any table name (wildcard)

D.

any table name (wildcard), table name, parent table name

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Question # 40

What is the best practice related to using the Default Update Set for moving customizations between instances?

A.

Merge Default update sets before moving between instances

B.

Submit Default update set to application repository

C.

You should not use the Default Update sets for moving between instances

D.

Keep Default update set to maximum of 20 records, for troubleshooting purposes

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Question # 41

What is the definition of a group?

A.

An escalation pod

B.

A department

C.

A collection of users

D.

A collection of subject matter experts

E.

A team of users

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Question # 42

What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)

A.

On the list Context Menu, select Group By > Category

B.

On the Category column title, select the Context menu > Group By Category

C.

On the Application Navigator, type group.category and press Enter

D.

Select the Group icon, then select Category

E.

On the Filter Menu, select Group By > Category

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Question # 43

How is a user defined in ServiceNow?

A.

user is a record stored in the User Preference [Sys_user_preference] table

B.

A User is a record stored in the Profile [sys_user_profile] table

C.

A user is 2 field in the LOAP integration

D.

A user is a record stored in the User [sys_user] table

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Question # 44

Which application is used primarily to load data into ServiceNow?

A.

Import Hub

B.

System Import Sets

C.

Data Import Configuration

D.

Import Management

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Question # 45

What are examples of UI Actions relating to forms?

Choose 3 answers

A.

Form Context Menu

B.

Form View

C.

Form Buttons

D.

Form Links.

E.

Form Columns

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Question # 46

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

A.

Agent Assist

B.

Virtual Agent

C.

Now Messenger

D.

Connect Agent

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Question # 47

Which framework can automatically populate values for the priority and Category field based on the Short description field value?

A.

UI Policy

B.

Assignment Rule

C.

Action

D.

Predictive intelligence

E.

CSDM

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Question # 48

What are advantages of using Flow Designer? (Choose three.)

A.

Supports advanced developers

B.

Enables complicated scripting

C.

Reduces technical debt

D.

Less manual scripting

E.

Smooth integration with 3rd party systems

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Question # 49

One related list, which buttons are commonly used for managing the records on the list?

Choose 3 answers

A.

Publish

B.

New

C.

Ada

D.

Manage

E.

Edit

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Question # 50

What are examples of Core tables in the ServiceNow platform?

A.

Configuration, Connect, Chat

B.

Team, Party, Awards

C.

User, Task, Incident

D.

Work, Caller, Timecard

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Question # 51

Groups are stored in what table?

A.

Group [sys_user_group]

B.

Group [sn_sys_user_group]}

C.

User Group [user_groups]

D.

User Groups [sn_user_groups]

E.

Groups [sys_user_groups]

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Question # 52

Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

A.

AL Service Dashboard

B.

Cl Health Dashboard

C.

Dependency View

D.

Event Management Homepage

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Question # 53

Which type of scripts run in the browser?

A.

Policies and Client Scripts

B.

Access Contral Scripts

C.

script Include Scripts

D.

Business Rule Scripts

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Question # 54

The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.

A.

Properties

B.

Data

C.

Configure

D.

Type

E.

Sources

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Question # 55

Which testing framework is used to test ServerNew Applications?

A.

Selenium

B.

Test Driven Framework (TDF)

C.

Junit

D.

Automated test Framework (ATF)

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Question # 56

If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?

Choose 2 answers

A.

Select the record using the check box, then select the Person icon

B.

Double click on the Assigned to value, type the name of the user, and select the green check

C.

Select the record using the check box then select the Assign To Me UI action on the List Header

D.

Right click on the Task number and select the Assign to me option in the menu

E.

Select the Task number, and select the Assign to me UI action on the form

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Question # 57

An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?

Choose 2 answers

A.

His user account failed LDAP authentication

B.

His user account does not Belong to any groups, which contain the ITIL role

C.

His user account was not approved by his manager

D.

His user account does not have ITIL role

E.

His user account Is not logged in properly

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Question # 58

You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

A.

Check the latest release notes at docs.servicenow.com.

B.

Activate the application plug in, on your personal dev instance.

C.

Search the wiki for the sales demo request form,

D.

Activate the application plug in, on your company's production instance.

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Question # 59

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:

* Requested for

*Requested by

* Approving manager

* Delivery instructions

All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

A.

Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

B.

Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

C.

Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

D.

Create an Order Guide, which includes all variables: then copy and hide variables as needed.

E.

Create a Variable Set Template: then apply to all of the catalog items.

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Question # 60

Which storefront is a single location for accessing pre-built spokes to quickly integrate with third-party services to build and share content?

A.

Integration Spoke Store

B.

ServiceNow Store

C.

Spoke Store

D.

ServiceNow Spoke Store

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Question # 61

The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?

A.

Employee Workflows

B.

Infrastructure Workflows

C.

Federal Workflows

D.

Manufacturing Workflows

E.

Customer Workflows

F.

IT Workflows

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Question # 62

What framework can be used to manage the tables and Cis associated with a use case?

A.

Common Service Date Model (CSDM) product view

B.

Scename Dashboard

C.

CMDB Use Case Modelar

D.

CI Use Case Modeler

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Question # 63

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

A.

Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter

B.

On the Special Handling field, check the box

C.

On the Tag field, select Special Handling from the choice list

D.

Click on the Context menu, select Add Tag, type Special Handling, press enter

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Question # 64

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

A.

Update sets

B.

Transform maps

C.

System dictionaries

D.

Import sets

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Question # 65

On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

A.

Service Tracer

B.

Automapping Utility

C.

Relationships

D.

Transform Map

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Question # 66

What actions are taken to filter a long list of records to show only those with the Category of Hardware?

A.

On Breadcrumb, click the > icon, type Hardware and click enter

B.

On the Category column header, right-click and select Show > Hardware

C.

On the list, locate and right-click on the value Hardware, select Show Matching

D.

Right-click on magnifier type Hardware and click enter

E.

Click Funnel icon, type Hardware and click enter

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Question # 67

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

A.

Group members can choose their tasks from My Groups Work

B.

Groups can assign tasks to users based on on-call schedules

C.

Site support members can pick tasks, based on Location

D.

Groups can assign tasks to users based on skills

E.

Group members can avoid tasks, which are nearing SLA breach

F.

Groups can assign tasks to users based on availability

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Question # 68

Which best describes a field in a SeniceNow table?

A.

A field is a table cell that stores data

B.

A field is a table row

C.

A field is an item that appears in a menu list

D.

A field is a record in a table

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Question # 69

When managing tags, you can adjust who is able to see iL What are the visibility options?

Choose 3 answers

A.

Admins

B.

Everyone

C.

Groups and Users

D.

Roles and Permissions

E.

Me

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Question # 70

When moving a homepage or dashboard between instances, what must you remember?

A.

Create a separate update set for them

B.

They are automatically added to the update set

C.

Manually add them to the update set

D.

They cannot be moved via update set

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Question # 71

Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

A.

Requests can contain many items; and Items can be any item from the catalog.

B.

Vendors can sell multiple products; and products can be sold by multiple vendors.

C.

A Task can trigger many Workflows; and a Workflow can trigger many Tasks

D.

A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.

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Question # 72

You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?

Choose 3 answers

A.

Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.

B.

Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.

C.

Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.

D.

Create a Records producer, and on the form, add a check box variable for each accessary option.

E.

On shopping Cart configuration, select option to show the Add Accessories button.

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Question # 73

What action will allow you to personalize layouts of columns in a list?

A.

Click Gear icon > Personalize window options > Select the appropriate columns

B.

Select the column to be personalized > Click Edit icon (Penal) > Choose me options to personage

C.

Context Menu > View > Personalize

D.

Select the column to be personalized and right at the header > Choose the options to personalize

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Question # 74

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

A.

itil users

B.

Any user with an article's permalink

C.

Any active user

D.

No users

E.

Users with kb_user role

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Question # 75

A customer has asked for the following updates to a form:

* Make Resolution code mandatory, admin state is changed to Resolved.

* Hide major incident check box, unless logged in user has Major incident Manager role.

What type of rules (s) would you use to implement this requirement?

A.

Dictionary Design

B.

Field Limiter

C.

UI Policy

D.

UI Design

E.

Form Constraint

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Question # 76

Which helps to visualize configuration items and their relationships?

A.

Transform Map

B.

Schema Map

C.

Tables

D.

Flow Design

E.

Dependency View

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Question # 77

When building an extended table from a base table, which fields do you need to create? Choose 2 answers

A.

The mandatory fields for the base table.

B.

The reference fields for the base table.

C.

The fields that are not in the base table.

D.

The fields that are specific to the extended table.

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Question # 78

While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?

Choose 2 answers

A.

Right click on Priority and select Configure Dictionary

B.

Right click on Priority and select Configure Display Settings

C.

Right click on Priority and select Configure Label

D.

Right click on Priority and select Configure Column

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Question # 79

What are the three key tables in an enterprise CMDB? Choose 3 answers.

A.

omadb_rel_ci

B.

sn_emdb

C.

sn_emdb_ci

D.

Ey omdb

E.

sn_emdb_bak

F.

omdb_ci

G.

emdb_bak

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Question # 80

What icon do you use to change the boon and color on a Favorite?

A.

Pencil

B.

Star

C.

Clack

D.

Tringle

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Question # 81

Which tool should be used to populate commonly used fields in a form?

A.

Template

B.

Reference Qualifier

C.

Formatter

D.

Assignment Rule

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Question # 82

When does the Submit button appear on a form?

A.

When saving an old record

B.

When creating a new record

C.

When changing the reference field in an existing record

D.

When updating an existing record

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Question # 83

From a form, what would you click to add additional fields to the form? (Choose two.)

A.

Context Menu > Form > Layout

B.

Context Menu > Configure > Form Layout

C.

Context Menu > Configure > Form Design

D.

Right click on header > Add > Field

E.

Context Menu > Form > Designer

F.

Right click on header > Configure > UX Dashboard

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Question # 84

Which section of the ServiceNow UI allows you to perform a global search?

A.

Application Navigator

B.

Banner frame

C.

List pane

D.

Content frame

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Question # 85

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

A.

Star

B.

Clock

C.

Application

D.

Funnel

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Question # 86

When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

A.

Flow Manager

B.

Flow Designer

C.

Flow Editor

D.

Workflow Editor

E.

Workflow Designer

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Question # 87

How can administrators utilize the same content for different notification channels?

A.

Configure Default notification content

B.

Enable Actionable notification content

C.

Provide Common notification content

D.

Set up Related notification content

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Question # 88

Which tool is used for creating dependencies between configuration items in the CMDB?

A.

CI Relationship Editor

B.

CMDB Builder

C.

CI Service Manager

D.

Cl Class Manager

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Question # 89

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

A.

Extended Validation Access (EVA)

B.

Organization Verification Card (OVC)

C.

Common Access Card (CAC)

D.

Domain Authentication Card (DAC)

E.

Personal Identify Verification (PIV)

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Question # 90

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

A.

Local Sources (i.e. XML, CSV, Excel)

B.

Implementation Spoke

C.

DataHub

D.

JDBC Connection

E.

Network Server

F.

LDAP Connection

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Question # 91

Where in Flow Designer can users access information about actions that are added to the flow?

A.

Virtual Agent Help

B.

Local Action Help

C.

Help Panel

D.

Flow Assistant

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Question # 92

Which of the following statements describes how data is organized in a table?

A.

A column is a field in the database and a record is one user

B.

A column is one field and a record is one row

C.

A column is one field and a record is one column

D.

A column contains data from one user and a record is one set of fields

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Question # 93

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

A.

Configuration > Business Services

B.

Self-Service > Knowledge

C.

Service Portal > Widgets

D.

Incident > Assigned to me

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Question # 94

What is the purpose of the Event Registry?

A.

The Event Registry lists all Events that have successfully completed within a 24-hour period

B.

The Event Registry is a list of all Events that originate through an integration

C.

The Event Registry is a module that provides Event definitions

D.

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

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Question # 95

Which of the following are not included in an Update Set, by default? (Choose four.)

A.

Homepages

B.

Data

C.

Published Workflows

D.

Business Rules

E.

Schedules

F.

Database changes

G.

Related Lists

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Question # 96

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

A.

Make sure the latest flows are activated.

B.

Use the instance Incognito setting to quickly toggle between requester and approver.

C.

Impersonate the requester to ensure the form works.

D.

Make sure the requester's user record has a manager specified.

E.

Create and select your Testing Update Set, before starting the test cases.

F.

Use your Admin account, so you can approve the items quickly.

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Question # 97

What is the primary application used to load data into ServiceNow?

A.

Service Level Management

B.

Configuration

C.

System Import Sets

D.

System Update Sets

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Question # 98

What is used frequently to move customizations from one instance to another?

A.

Update Sets

B.

Code Sets

C.

Update Packs

D.

Configuration Logs

E.

Remote Sets

F.

Local Sets

G.

Code Packs

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Question # 99

When moving multiple update sets at one time, what might you do to facilitate the move?

A.

Batch

B.

Verify

C.

Test

D.

Preview

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Question # 100

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

A.

Knowledge

B.

ServiceNow Wiki

C.

Knowledge Now

D.

SharePoint

E.

Stack Overflow

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Question # 101

Which tool is used to define relationships between fields in an import set table and a target table?

A.

Transform Schema

B.

Schema Map

C.

Dictionary Map

D.

Transform Map

E.

Field Transformer

F.

Import Designer

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Question # 102

What needs to be specified, when creating a Business Rule? (Choose four.)

A.

UI action

B.

Table

C.

Fields to update

D.

Who can run

E.

Script to run

F.

Application scope

G.

Update set

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Question # 103

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

A.

Task [task]

B.

Assignment [assignment]

C.

Service [service]

D.

Workflow [workflow]

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Question # 104

When designing a flow, how do you reference data from a record, in that flow?

A.

Drag the table icon onto the flow definition

B.

Use the condition builder to specify the desired values

C.

Specify the source table on the data pill related list

D.

Drag the data pill onto the flow definition

E.

Add the table reference using the slush bucket

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Question # 105

What is a Notification?

A.

A new Knowledge article created by a Business Rule

B.

A tool for alerting users that events that concern them have occurred

C.

A message through Connect related to a Change Request

D.

An email file attachment

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Question # 106

Which of the following is used to categorize, flag, and locate records?

A.

Search

B.

Favorites

C.

Tags

D.

Bookmarks

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Question # 107

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A.

Process Automation > Flow Designer

B.

Process Automation > Flow Administration

C.

Process Automation > Workflow Editor

D.

Process Automation > Process Flow

E.

Process Automation > Active Flows

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Question # 108

What is specified in an Access Control rule?

A.

Groups, Conditional Expressions and Workflows

B.

Table Schema, CRUD, and User Authentication

C.

Object and Operation being secured; Permissions required to access the object

D.

security_admin

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Question # 109

What kind of data can Import Sets use to populate tables in ServiceNow?

A.

CSS, SOAP, and Excel

B.

XML. CSV, and Excel

C.

SOAP, REST, and XML

D.

XML, SOAP, and CSS

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Question # 110

Access Control rules may provide access security for which of the following database objects?

A.

For a specific role, group, or user

B.

For a specific row, column, or table

C.

For specific groups

D.

For a specific CMDB Configuration item

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Question # 111

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL)

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Question # 112

How is a group defined in ServiceNow?

A.

A group is one record stored in the Group Type [sys_user_group_type] table

B.

A group is one record stored in the Group [sys_user_group] table

C.

A group defines a set of users that share the same location

D.

A group defines a set of users that share the same job title

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Question # 113

What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

A.

The Task table is the only table that can be a destination for imported data in the Transform Map module

B.

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

C.

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

D.

Any ServiceNow table can be a destination for imported data in the Transform Map module

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Question # 114

What are the three permission requirements that must evaluate to true for an access control rule to apply?

Choose 3 answers

A.

Conditions

B.

table.

C.

Roles

D.

Script

E.

table."

F.

table.none

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Question # 115

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

A.

Incident.Major_Incident

B.

incident=>major_incident

C.

incident<=>major_incident

D.

incident||major_incident

E.

incident.major_incident

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Question # 116

Which one of the following statements is true?

A.

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B.

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C.

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

D.

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

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Question # 117

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

A.

Select Fields and Columns module

B.

Right click on form header, select Configure > Form Layout

C.

Click on context menu, select Configure > Form Designer

D.

Select Field Class Manager module

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Question # 118

What is a sys_id?

A.

Unique 32-character identifier that is assigned to every record

B.

A client-side Business Rule

C.

A server-side Business Rule

D.

Unique 64-character identifier that is assigned to every record

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Question # 119

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

A.

Look up their password, so you can login with their account

B.

Initiate a Connect Chat session

C.

Install the Bomgar plug-in

D.

Impersonate the user

E.

Launch a NowChat window

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Question # 120

What is the purpose of a Data Policy?

A.

Data Policies enforce security

B.

Data Policies standardize data in Update Sets

C.

Data Policies enforce data consistency

D.

Data Policies apply to lists to standard data

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Question # 121

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

A.

System Notification > Email > Notifications

B.

Administration > Notification Overview

C.

System Properties > Email > Settings

D.

User Preferences > Email > Notifications

E.

Click Gear > Notifications > New

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Question # 122

What is generated from the Service Catalog once a user places an order for an item or service?

A.

A change request

B.

An Order Guide

C.

A request

D.

An SLA

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Question # 123

Which of the following allows a user to edit field values in a list without opening the form?

A.

Data Editor

B.

Edit Menu

C.

List Editor

D.

Form Designer

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