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CSA Exam Dumps - ServiceNow Certified System Administrator

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Question # 9

Which tool is used to have conversations with logged-in users in real-time?

A.

Connect Chat

B.

Now Messenger

C.

User Presence

D.

Comments

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Question # 10

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

A.

User conditions

B.

User info

C.

User Criteria

D.

User permissions

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Question # 11

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A.

Roles

B.

Conditional Expressions

C.

Assignment Rules

D.

Scripts

E.

User Criteria

F.

Groups

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Question # 12

Which term refers to application menus and modules which you may want to access quickly and often?

A.

Breadcrumb

B.

Favorite

C.

Tag

D.

Bookmark

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Question # 13

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A.

report

B.

workflow

C.

event

D.

task

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Question # 14

Business Rules are used to enforce mandatory data on a form.

A.

True

B.

False

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Question # 15

What is a Dictionary Override?

A.

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

B.

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

C.

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

D.

A Dictionary Override sets field properties in extended tables

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Question # 16

What is a way that you can mark a knowledge article for review?

A.

Flag article

B.

Review

C.

Bookmark

D.

On Hold

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