CSA Exam Dumps - ServiceNow Certified System Administrator

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Question # 57

An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?

Choose 2 answers

His user account failed LDAP authentication

His user account does not Belong to any groups, which contain the ITIL role

His user account was not approved by his manager

His user account does not have ITIL role

His user account Is not logged in properly

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Question # 58

You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

Check the latest release notes at docs.servicenow.com.

Activate the application plug in, on your personal dev instance.

Search the wiki for the sales demo request form,

Activate the application plug in, on your company's production instance.

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Question # 59

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:

* Requested for

*Requested by

* Approving manager

* Delivery instructions

All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

Create an Order Guide, which includes all variables: then copy and hide variables as needed.

Create a Variable Set Template: then apply to all of the catalog items.

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Question # 60

Which storefront is a single location for accessing pre-built spokes to quickly integrate with third-party services to build and share content?

Integration Spoke Store

ServiceNow Store

Spoke Store

ServiceNow Spoke Store

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Question # 61

The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?

Employee Workflows

Infrastructure Workflows

Federal Workflows

Manufacturing Workflows

Customer Workflows

IT Workflows

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Question # 62

What framework can be used to manage the tables and Cis associated with a use case?

Common Service Date Model (CSDM) product view

Scename Dashboard

CMDB Use Case Modelar

CI Use Case Modeler

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Question # 63

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter

On the Special Handling field, check the box

On the Tag field, select Special Handling from the choice list

Click on the Context menu, select Add Tag, type Special Handling, press enter

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Question # 64

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

Update sets

Transform maps

System dictionaries

Import sets

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