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CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

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Question # 9

Which table is used to store Known Error articles?

A.

kb_article

B.

kb_knowledge

C.

kb_knowledge_article

D.

kb_template_known_error_article

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Question # 10

Which of the following actions on the Incident table require the itil_admin role?

A.

Update Incident

B.

Close Incident

C.

Archive Incident

D.

Delete Incident

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Question # 11

Which of the following tables is used to store knowledge articles?

A.

kb_knowledge

B.

None of the listed answers

C.

kb_article

D.

kb_knowledge_article

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Question # 12

Which of the following outlines the ways changes may be related to incidents?

A.

Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.

B.

Incidents cause changes. Investigation of changes may indicate the need for incidents to be generated.

C.

A change is required to investigate the cause of an incident.

D.

Incidents and changes are separate processes that have little interaction.

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Question # 13

Which of the following fields in the Choice form specifies the field for which this choice is made?

A.

Dependent value

B.

Element

C.

Value

D.

Field

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Question # 14

In the baseline platform configuration, a Configuration Item must be specified before Approvals are requested for a Change Request.

A.

True

B.

False

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Question # 15

Which of the following CANNOT be performed by catalog_editor role?

A.

Update Catalog.manager

B.

Maintain Categories

C.

Maintain Catalog Item

D.

Update Catalog Definition

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Question # 16

Which of these are considered configuration base items? (Choose three.)

A.

Printers

B.

Database Catalogs

C.

Out-of-Band Devices

D.

Network Gears

E.

Cluster Nodes

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