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CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

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Question # 33

Which of the following ways can be used to create configuration items? (Choose all that apply.)

A.

Creation via service catalog fulfillment process

B.

Manual creation via configuration application modules

C.

Automated discovery tools

D.

Integration with 3rd party system

E.

Import from external source

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Question # 34

Which type of Service Catalog component allows a user to describe their needs, choose options, and then check out ordering multiple items at once

according to their selections?

A.

Content Item

B.

Catalog Item

C.

Execution Plan

D.

Order Guide

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Question # 35

Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.

A.

True

B.

False

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Question # 36

What is the relationship between User table and Role table?

A.

Many-to-many

B.

One-to-many (one user can have many roles)

C.

One-to-one

D.

One-to-many (one role can be assigned to many users)

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Question # 37

Requirements gathered in workshops should be validated against scope before adding them to the backlog.

A.

True

B.

False

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Question # 38

You can create only one change request from an incident.

A.

True

B.

False

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Question # 39

Which of the following fields does ServiceNow recommend to move to the Advance view of the catalog item form? (Choose two.)

A.

No subtotal

B.

No cart

C.

Omit price in cart

D.

Shopping cart label

E.

Show shopping cart

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Question # 40

Using User Criteria, access to catalog categories and catalog items can be applied based on _____________. (Choose three.)

A.

Cost center

B.

Country

C.

Location

D.

Department

E.

Group

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