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CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

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Question # 25

Which of the following reports are available for incidents in the baseline instance? (Choose three.)

A.

Closed Incidents

B.

Incidents Open per Month

C.

Critical Open Incidents

D.

Incidents Open per Week

E.

Incidents by Priority and State

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Question # 26

What will be the new state once you click on the "Confirm" button in the problem form?

A.

Closed

B.

Resolved

C.

Root Cause Analysis

D.

Fix in Progress

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Question # 27

Which mechanism is used to specify who can read Articles and who can contribute Articles in a Knowledge Base?

A.

Knowledge Category Attributes

B.

User Criteria

C.

Filter Criteria

D.

Access Control Rules

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Question # 28

The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.

A.

True

B.

False

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Question # 29

Field Decorations are controlled by the "ref_contributions" attribute.

A.

True

B.

False

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Question # 30

Map to field functionality is NOT supported for variables added inside a variable set.

A.

True

B.

False

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Question # 31

Catalog UI Policies CANNOT be included within variable sets.

A.

True

B.

False

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Question # 32

Which one of the following workshops identifies the technical requirements for implementation?

A.

Implementation workshop

B.

Roadmap workshop

C.

Technical workshop

D.

Process workshop

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