CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

Which module to use in order to change the default behavior of "Communicate Workaround" in problems?

g_scratchpad CANNOT be used in catalog items.

Change tasks can manually be added in the following states. (Choose three.)

Can a group have a parent group?

When an end-user (with no roles in the platform) submits an Incident using the Self-Service interface or Service Portal, Related Search Results

automatically display search results from Knowledge Bases and Service Catalogs. These Related Search Results are a form of __________ ?

Default Variables Editor is used to edit catalog items.

Which of the following statements is true regarding Group Type?

Which one of the following represents the overall lifecylce of a Request?