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CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

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Question # 41

When a Service Desk again shares a "How to' item with a customer what type of record is being shared?

A.

Knowledge article

B.

Content object

C.

How to document

D.

Information item

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Question # 42

How are Features related to Products and Releases?

A.

Products have associated features, which are organized into releases

B.

Products use features to define release types

C.

Features are included in releases, not associated with products

D.

Emergency releases can include products and features

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Question # 43

On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?

A.

Unauthorized

B.

Default

C.

Break/fix

D.

Out-of-the-box

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Question # 44

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

A.

VIP Flag reference decorator

B.

VIP flag dictionary entry

C.

VIP Flag field style

D.

VIP Flag action script

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Question # 45

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.

What might be the cause of this?

A.

The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated

B.

Tester is not impersonating Problem Coordinator

C.

The customer did not pay the bill for Knowledge management

D.

The sn_known_error_write role is required to see the Create Known Error article link

E.

The requirement was not m the stories

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Question # 46

What are the components of a Flow Action?

A.

Inputs, Processes, Subprocesses, and Outputs

B.

Processes, Subprocess and Action Steps

C.

Inputs, Action Steps and Outputs

D.

Indexes, Processes and Outputs

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Question # 47

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

A.

problem_admin

B.

problem_coordinator

C.

so_problem_delete

D.

RH_manager

E.

problem_manager

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Question # 48
A.

incident_manager

B.

itil_admin

C.

service_owner

D.

itil

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