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CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

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Question # 4

Even Though some catalog items approval workflow might be similar, it is recommended to have separate approval workflow for each catalog item.

A.

True

B.

False

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Question # 5

Which of the following can be achieved by a user with itil role? (Choose three.)

A.

Reconcile CIs

B.

Import CIs

C.

Create CI

D.

Delete CI

E.

Subscribe to CI

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Question # 6

If you modify base instance process, it will be skipped during upgrades.

A.

True

B.

False

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Question # 7

When does the requested item workflow initiate?

A.

Upon confirmation by the requester

B.

There’s no workflow attached to requested items

C.

Upon submission of the request

D.

Upon approval of the request

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Question # 8

What is the intent of the Watch List in some notifications?

A.

To copy people on notifications sent to the assignee.

B.

None of the listed answers.

C.

To copy people on notifications sent to the assignment group.

D.

To copy people on notifications sent to the caller.

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