CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

True

False

Reconcile CIs

Import CIs

Create CI

Delete CI

Subscribe to CI

True

False

Upon confirmation by the requester

There’s no workflow attached to requested items

Upon submission of the request

Upon approval of the request

To copy people on notifications sent to the assignee.

None of the listed answers.

To copy people on notifications sent to the assignment group.

To copy people on notifications sent to the caller.

kb_article

kb_knowledge

kb_knowledge_article

kb_template_known_error_article

Update Incident

Close Incident

Archive Incident

Delete Incident

kb_knowledge

None of the listed answers

kb_article

kb_knowledge_article

Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.

Incidents cause changes. Investigation of changes may indicate the need for incidents to be generated.

A change is required to investigate the cause of an incident.

Incidents and changes are separate processes that have little interaction.

Dependent value

Element

Value

Field

True

False

Update Catalog.manager

Maintain Categories

Maintain Catalog Item

Update Catalog Definition

Printers

Database Catalogs

Out-of-Band Devices

Network Gears

Cluster Nodes

Use the getDisplayValue() method to retrieve the Label associated with the State field value.

If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant.

Use the value of the choice option, such as 2 to refer to a State of in Progress.

Pre-fill user preferences on Catalog order forms

Replace Access Controls to provide security to Requests

Determine who can see Categories and Items

Determine who can see Catalogs and Items

No additional plugin is needed to add additional factors to calculate risk

Change Management - Risk Assessment

Change Management - Additional Factors

Change Management - Risk Survey

Incidents and Changes are separate processes that have little interaction

Incidents cause Changes. Investigation of Changes may indicate the need for Incidents to be generated

Incidents may be caused by Changes. Investigation of Incidents may indicate the need for a Change

A Change is required to investigate the cause of an Incident

Label

Container Start

HTML

Lookup Select Box

IP Address

UI Page

In the Catalog Task Activity within the Item's fulfillment workflow, write a Script to retrieve and set Catalog Task field values.

In the Catalog Task Activity within the Item's fulfillment workflow, select variables to be displayed in the Variables on Task Form field.

In the Catalog item, set Cascade Variables to true.

In the Catalog item, set Display Variables in Catalog Tasks to true.

True

False

Requested Item records, Catalog Task record, and all Tasks created by Record Producers

Any type of record created from Record Producers

Tasks created from Record Producers, Requests, Requested Items

Requested Item records, Catalog Task records, and Request records

Closed Incidents

Incidents Open per Month

Critical Open Incidents

Incidents Open per Week

Incidents by Priority and State

Closed

Resolved

Root Cause Analysis

Fix in Progress

Knowledge Category Attributes

User Criteria

Filter Criteria

Access Control Rules

True

False

True

False

True

False

True

False

Implementation workshop

Roadmap workshop

Technical workshop

Process workshop

Creation via service catalog fulfillment process

Manual creation via configuration application modules

Automated discovery tools

Integration with 3rd party system

Import from external source

Content Item

Catalog Item

Execution Plan

Order Guide

True

False

Many-to-many

One-to-many (one user can have many roles)

One-to-one

One-to-many (one role can be assigned to many users)

True

False

True

False

No subtotal

No cart

Omit price in cart

Shopping cart label

Show shopping cart

Cost center

Country

Location

Department

Group

Filter Conditions on the knowledge base

User Criteria and User Roles

User Roles

User Criteria and Entitlements

itil

change_manager

itil_admin

None of the listed answers

Neither of technical nor non-technical configuration items extend directly from Base Configuration Item table.

Only non-technical configuration items extend directly from Base Configuration Item table.

Both technical and non-technical configuration items extend directly from Base Configuration Item table.

Only technical configuration items extend directly from Base Configuration Item table.

CI Dependency

Relationship Type

CI Attribute

Related List

True

False

When the user is the Caller and the incident's State is Resolved.

When the user is the Caller or on the Watch list and the incident's State is Resolved.

When the user is the Caller and the incident's State is not already closed.

When the user is the Caller and the incident's State is not already resolved.

Caller or the Caller's Delegate

Caller, Opened By or on the Work Notes List

Caller, Opened By or on the Watch List

Opened By or the Configuration Item's business owner

In the settings, you can check the "Remove demo data" check box.

You have to go through the tables and select all records and delete them.

You can request that through the HI portal.

You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.

kb_qa

kb_social

kb_social_qa_question

kb_social_qa

False

True

Close Incident

Delete Incident

Reopen Incident

Archive Incident

From an inbound email

From the service catalog

From the service portal

From an incident record

Key Performance Indicator (KPI)

Metric

Database view

Audit

True

False

True

False

User Criteria

Work Order

Catalog Item

Workflow

Configurations > UI Actions

System Policy > Script Actions

System Policy > UI Actions

Configurations > Script Actions

True

False

Canceled

Implement

Authorize

Closed

Assess

Yes

No

Live Agent Intervention

Incident Avoidance

Service Marketing

Incident Deflection

True

False

Every group can have zero or more types.

None of the listed answers.

Every group can have one or more types.

Every group can have one type.

Submittal -> Approval -> Fulfillment -> Closure

Approval -> Submittal -> Fulfillment -> Closure

Approval -> Submittal -> Delivery -> Resolution

Submittal -> Approval -> Resolution -> Closure

Identify the affected applications which helps in prioritization.

Automatically repair affected configuration items.

Identifying potential upstream or downstream impacts.

Identify the preferences of the requester user based on profile data.

Associating configuration items to incidents, problems or change records.